0
Your Cart

Terms & Conditions

Terms of trade

Terms of trade for the purchase of goods at Danacord Webshop

1st. In general

Before you shop with us, you are encouraged to carefully read through our terms, which apply to all purchases. Legally, when purchasing an item via www.danacordshop.dk, you enter into a purchase agreement with Danacord Webshop.

In addition to our specific terms, the Purchasing Act’s general rules apply to purchases from businesses, including the Purchasing Act’s 24-month complaint right for hidden errors and defects.

2nd. Prerequisites

In order to shop at Danacord Webshop you must be at least 18 years of age.

3rd. Ordering of goods

In order to place an order for goods at Danacord Webshop, the system asks you to provide information about your name, e-mail address, postal address, debit card and debit card number (with expiration date). For security, see section 6. below.

Prior to placing an order, you will see an overview showing the goods you have chosen as well as the price for this and the total invoice amount.

Once you place your order, you will receive an order confirmation. It is recommended to print this order confirmation and keep as documentation for the order.

4th. Delivery

Delivery of your goods is usually shipped with PostNord from Denmark. We ship the same day that the order is received if the item is in stock, but no later than 4 p.m. 

Once you have received your goods, you should compare these with the order confirmation. Any damage during transport is covered by the Danacord Webshop. If you find an error or defect/damage to the goods delivered, contact us immediately or within 2 months of delivery: Danacord Webshop, Vognmagergade 9, 1120 Copenhagen K – tel. +45 3311 2251. Email: kim@danacord.dk

In the event of a complaint and return, provide the following information:

  • Invoice & order number
  • Description of defects and / or defects in the item
  • Name, telephone number / e-mail address.
  • With the purchase of audio files, a direct link to for download will be sent at the first given opportunity to the provided email address

5th. Payment

Payment for goods ordered from Danacord Webshop can be made by bank transfer or if the goods cannot be delivered or rejected due to damage etc. or if you exercise your right of withdrawal, cf. item 7 below, the invoice amount for the item in question will be sent to you on a check or transferred to your bank account (please state this) once we have received your returned goods.

6th. Payment security

For payments, a special encryption technology, secure sockets layer (SSL) is used. This means that only our systems can read information about your debit card. Payment card information is passed on to NETS in encrypted form and they are not stored.

You will not be liable for any misuse of your debit card unless you have violated the applicable rules of use.

7th. Right of withdrawal/Complaint

If you cancel your purchase, you have the right to return and exchange your goods for 14 days from the delivery of the goods.

Once we have received the return item, the invoice amount will be sent to you on a check or transferred to your bank account (please state this).

According to the Purchasing Act, there is a 24-month warranty and a 2-month complaint deadline for hidden errors and omissions.

The right of withdrawal/complaint is conditional on the goods being returned in the same condition and quantity as on delivery.

8th. Responsibility

As a result, the Danacord Webshop cannot be held responsible for missing or incorrect deliveries or defects, etc., due to lack of stability or problems with internet connection or general internet connection etc. The Danacord Webshop cannot be held responsible for any delays or computer viruses that are inflicted on the customer as a result of the use of emails or downloads.

9th. Inquiries

All purchase inquiries should be directed to the Danacord Webshop, who can also provide advice and guidance on understanding these conditions as well as receive any complaints regarding the purchase of goods on our web site.